Have questions? We're here to help. Contact our support team or reach out for partnership inquiries.
For general inquiries and customer support
support@smdrdm.comResponse time: Within 24 hours
For privacy concerns and data deletion requests
privacy@smdrdm.comResponse time: Within 7 business days
For enterprise plans and partnership opportunities
sales@smdrdm.comResponse time: Within 48 hours
smdrDM Inc.
San Francisco, CA
United States
We aim to respond to all support emails within 24 hours on business days (Monday-Friday). Privacy and legal inquiries may take up to 7 business days.
Currently, we provide support via email only. This allows us to maintain detailed records and provide accurate assistance. Enterprise customers have access to priority support channels.
Yes! Email sales@smdrdm.com to schedule a personalized demo. We offer demos for teams and businesses considering our Pro or Business plans.
Visit our How It Works page for step-by-step guides, or check the Help Center in your dashboard after signing up.
Monday - Friday: 9:00 AM - 6:00 PM PST
Saturday - Sunday: Email only (responses on next business day)
For urgent issues outside business hours, mark your email subject with [URGENT]